Our Policies

Here you can view our business policies. It is important to read these before your child participates in a class. Our policies are outlined below.

General Policies

Student Responsibility

Students under the age of 18 must be represented by a Responsible Adult who gives consent for them to receive tuition. BrainySpinach Math is not responsible for any dispute regarding the Responsible Adult’s consent.

Cancellations & Rescheduling

If you cancel a booked Class or Session any time up to the scheduled start-time, we will automatically apply Credit equal to 100 % of the Class or Session fee to your account by issuing a one-use voucher code for the same value. This keeps the slot income-neutral for us while giving you the full amount to re-book another lesson.

Alternatively, if at the time of cancellation you provide us with the date and time you would like to re‑book, we can reschedule the Class or Session for you manually without issuing a voucher or providing Credit.

If you wish to receive a cash refund instead of Credit, you must notify us within 14 days of the Credit being issued; we will refund the unused balance by the same payment method, less the non-refundable card processing charge. These deductions equal our direct costs of handling the refund.

If you do not attend a Class Or Session and have not cancelled or contacted us in advance, you will not be entitled to any Credit or re-booking for that Class or Session.